Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
AURALA3001 Mapping and Delivery Guide
Determine legal aspects of an automotive service and repair contract
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | AURALA3001 - Determine legal aspects of an automotive service and repair contract |
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Description | This unit of competency covers the competence to act within legal and ethical boundaries in dealing with customers and implement measures to avoid disputes and resolve those that do occur.Licensing, legislative, regulatory or certification requirements may apply to this unit in some jurisdictions. Users are advised to check with the relevant regulatory authority. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit of competency applies to the legal and ethical operation in retail, service and repair. Methods include:written and verbal communicationresearching requirementsmonitoring performance against requirementsensuring currency of requirementsdocumentation. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. Not applicable. | ||
Competency Field | Regulatory or Legal |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Comply with service and repair contract and agreement legislation |
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Element: Establish warranties in accordance with legal requirements and company policy |
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Element: Enforce contract in accordance with legal requirements and company policy |
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Element: Dispute resolution in the automotive industry |
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